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Managed IT Services

Proactive technology support that prevents problems, reduces costs, and keeps your business secure

Simple IT Starts With Strategic Planning

Technology should drive your business forward, not hold it back with constant interruptions and unexpected costs. The challenge is that managing technology internally pulls your attention away from what you do best while leaving you vulnerable to security threats. Managed IT services give you a dedicated team that monitors, maintains, and improves your technology infrastructure every single day.

We handle everything from network monitoring and security updates to help desk support and strategic planning, so you can stop worrying about whether your systems will work tomorrow. You get proactive support that prevents problems before they disrupt your operations, plus expert guidance that helps your technology support your business goals instead of creating obstacles.

What Our Managed IT Services Do For You

  • Monitor your network around the clock to catch problems before they affect anyone

  • Implement security defenses that protect against evolving cyber threats daily

  • Support your team immediately when they need help with any technology issue

  • Plan strategic technology improvements aligned with your business growth objectives

  • Maintain all systems with regular updates that prevent vulnerabilities and failures

“With Cybertools, we trust that someone is always watching over our network, if something is to occur, Cybertools has us covered. Cybertools has a very pro-active level of service (...) Their pricing and invoices are straightforward, there are no surprises or nebulous language. We’ve had a great experience with Cybertools, we like their service better than the previous companies that we have worked with in the last ten years.”

RICKY BURNS

Washington

Washington

“Cybertools Is A “Breath Of Fresh Air" (...) It is great to have a company that is so personable and follows up on every issue. Throughout our time together they continued to actively show they truly care. With other firms, I have experienced coldness and it was easy to feel like just another client. It is NOT that way with Cybertools, which is a breath of fresh air. The service provided by Cybertools is personable, the entire team is helpful and friendly.”

FERETI SA'AU

Washington

“Since we started working with Cybertools I no longer need to stress about anything computer related. The Cybertools Team keeps our team up to date (...) They continue to provide us with peace of mind as they swiftly handle any IT issue we have, making sure the issue is resolved to completion. I always appreciate how the entire Cybertools team continues to be professional, responsive, friendly, and competent.”

BRIAN FORSYTHE

Washington

How We Manage Your IT

Most businesses waste time and money dealing with technology problems that could have been prevented. We take a different approach by monitoring your systems continuously, addressing issues before they escalate, and planning improvements that support your long term goals instead of just reacting to whatever breaks next.

Continuous Monitoring

Our systems watch your network every minute to detect potential problems early, stopping issues before they disrupt your team's productivity or compromise your data security while your team is trying to get their work done.

Rapid Response Support

When your team needs help, we respond immediately with technicians who already know your environment, which means faster resolution times and less frustration for everyone involved in getting work done.

Strategic Technology Planning

We meet with you regularly to discuss your business goals and map technology investments to those objectives, ensuring every dollar spent moves your company forward instead of just maintaining the status quo.

Proactive System Maintenance

We handle updates, patches, and optimizations on a regular schedule to keep your infrastructure running smoothly, which prevents the small issues from becoming major emergencies that cost time and money.

Signs You Need Better Support

Your current IT situation probably isn't working if your team constantly deals with slow systems, frequent outages, or security worries that keep you up at night.

Many businesses struggle with technology that should be making their lives easier, but instead creates daily frustrations that drain productivity and morale. The problem compounds when you're managing IT internally or working with providers who only show up after something breaks.

Why CyberTools Is Different

We've spent over two decades helping businesses in architecture, engineering, construction, manufacturing, and healthcare turn their IT from a constant headache into a competitive advantage.

Our team understands the specific workflows, compliance requirements, and security challenges facing your industry, which means we can anticipate problems and design solutions that actually fit how you work instead of forcing you to adapt to generic approaches that waste time.

Co-Managed IT

Supporting Your Internal Team With Expert Backup Services

Your IT staff handles daily operations well, but they need backup when projects pile up or specialized expertise is required. We work alongside your internal team to provide additional capacity during busy periods, expert guidance on complex initiatives, and after hours monitoring that prevents problems from disrupting operations. Your staff stays focused on strategic projects while we handle routine maintenance, security monitoring, and help desk overflow, giving you the best of both worlds without hiring additional full time employees.

Compliance Support

Meeting Industry Requirements Without Overwhelming Your Team

Healthcare, manufacturing, and professional services firms face strict compliance requirements that create serious consequences when missed. We help you meet HIPAA, CMMC, SOC 2, and other regulatory standards by implementing proper controls, documenting your security posture, and maintaining the systems that auditors expect to see. Our team understands what regulators look for and builds compliance into your technology infrastructure from the start, so you can pass audits confidently without dedicating your entire team to paperwork.

CIO Consulting

Strategic Technology Leadership Without Full Time Executive Costs

Every business needs strategic technology guidance, but most can't justify hiring a full time Chief Information Officer. Our virtual CIO services give you access to experienced technology leaders who understand your industry and can map IT investments to your business objectives. We provide quarterly planning sessions, budget guidance, vendor management, and long term roadmaps that ensure your technology supports growth instead of holding you back, all at a fraction of what a full time executive would cost.

Backup and Disaster Recovery

Protecting Your Data and Ensuring Business Continuity Always

Ransomware, hardware failures, and natural disasters can destroy your business data in seconds if you're not prepared. We implement comprehensive backup systems that protect your critical information and test them regularly to ensure recovery actually works when you need it. Our disaster recovery planning goes beyond just backing up files to include detailed procedures for restoring operations quickly after any disruption, whether that's a cyber attack, equipment failure, or office emergency that forces your team to work remotely.

VoIP

Modern Phone Systems That Work Anywhere Your Team Does

Traditional phone systems tie you to physical office locations and cost more than they should. Voice over IP technology gives you enterprise level calling features, mobile integration, and remote capabilities at a fraction of traditional costs. We implement and manage VoIP systems that let your team communicate seamlessly whether they're in the office, working from home, or meeting with clients across town, all while providing better call quality and reliability than outdated phone lines ever could deliver.

Cloud Services

Scalable Infrastructure That Grows With Your Business Needs

Moving to the cloud eliminates expensive on premise servers while giving your team access to files and applications from anywhere. We help you migrate to cloud platforms like Microsoft Azure or AWS, implement proper security controls, and optimize costs so you're not paying for capacity you don't need. Your team gets the flexibility to work remotely, the ability to scale resources up or down based on demand, and the peace of mind that comes from knowing your data is protected by enterprise level infrastructure.

Office 365 Services

Maximizing Your Microsoft Investment With Expert Configuration Management

Most businesses use only a fraction of what Office 365 offers because the platform is complex and constantly evolving. We implement, configure, and manage your Office 365 environment to ensure you're getting full value from your investment. That includes email security, SharePoint collaboration, Teams optimization, and the hundreds of features most companies don't even know exist. Your team gets seamless communication and collaboration tools while we handle the technical complexity behind the scenes.

Why Businesses Partner With CyberTools

Proactive IT support requires deep industry knowledge, continuous monitoring, and authentic partnership that most technology providers simply don't deliver. We've built our entire company around preventing problems before they disrupt your business, protecting your data with security-first strategies, and communicating clearly so you always understand what we're doing and why it matters to your success.

  • Industry Expertise

We understand the specific workflows, compliance requirements, and security challenges facing architecture, engineering, construction, manufacturing, and healthcare companies because we've focused on these industries for over two decades of consistent service delivery.

  • Proactive Approach

Our monitoring systems catch potential problems before they impact your team, which means fewer emergencies, less downtime, and more predictable technology costs that help you budget confidently and avoid surprise repair bills completely.

  • Security First Focus

We build layered defenses into every solution and monitor them continuously to protect your data from evolving cyber threats, giving you enterprise level security without enterprise level complexity or costs that strain budgets.

  • Authentic Partnership

You'll work with the same technicians consistently and get honest advice without technical jargon or pressure to buy things you don't need, building trust through clear communication and results that support your goals.

FAQs About Our Managed IT Services

How do you handle after hours emergencies that require immediate technical response?

Our monitoring systems work around the clock to catch most issues before they become emergencies. When urgent problems do occur outside business hours, we have technicians on call who can respond immediately to critical situations that threaten your operations or security. You'll have direct contact information and clear escalation procedures so you always know how to reach us when something can't wait until morning.

What happens to our data if we decide to end our service agreement?

Your data belongs to you, always. If you decide to move on, we provide complete documentation of your systems, transfer all credentials and access, and help with a smooth transition to your new provider or internal team. We'll also deliver copies of any data we've been managing on your behalf in standard formats you can use going forward without any hassle.

Can you work with our existing technology vendors and software providers when needed?

We regularly coordinate with industry specific software vendors, hardware manufacturers, and other technology providers to ensure everything works together smoothly. Whether you're working with specialized AEC software, manufacturing systems, or healthcare applications, we'll communicate with those vendors on your behalf to resolve issues and implement integrations that improve your workflows.

How do you determine which technology improvements we should prioritize each quarter?

We meet with you regularly to discuss your business objectives and challenges, then map technology investments to those goals based on budget, urgency, and potential impact. You'll get clear recommendations with cost benefit analysis for each option, so you can make informed decisions about where to invest rather than guessing what might help your business most.