In today’s digital age, technology is the backbone of our businesses and personal lives. But when the internet falters, businesses grind to a halt, resulting in significant losses in productivity and revenue. Consider the recent AT&T outage affecting 1.7 million customers, including small businesses. Could your business afford such downtime? Probably not.

While downtime is a glaring issue caused by subpar IT support, it’s not the only concern. From recovering deleted files to battling malware, every tech hiccup, big or small, can hinder productivity over time.

That’s why it’s crucial to swiftly resolve issues or, better yet, prevent them altogether.

Unfortunately, many businesses find themselves overpaying for inadequate IT support. These self-proclaimed “IT Wizards” promise the moon but fail to deliver when it matters most.

To combat this, we’ve compiled a checklist of essential requirements any competent IT service provider should meet:

1
Prompt Response: Does your IT company answer emergency calls within 10 minutes?
2
Accessibility: Are they readily available for non-emergencies, responding within an hour?
3
Proactive Monitoring: Do they monitor, patch, and update your network’s security settings daily?
4
Comprehensive Backups: Are all your data and devices backed up regularly?
5
Regular Meetings: Do they provide regular reports and suggest network improvements proactively?
6
Transparent Invoicing: Are your invoices detailed and easy to understand?
7
Clear Communication: Do they communicate in plain language and address all your concerns?
8
Cybersecurity Focus: Do they prioritize cybersecurity and offer training to prevent scams?
9
Complete Documentation: Do they provide complete network documentation and necessary passwords?
10
Professionalism: Are their technicians punctual, well-dressed, and pleasant to work with?

If your current IT support falls short on any of these points, it’s time for a change. Subpar support not only jeopardizes your data and network security but also drains your resources with unnecessary downtime.

Don’t settle for less than what your business deserves. Schedule a free 10-minute discovery call with us to learn how we can eliminate your tech woes and bolster your business’s success.

Call (253) 875-3777