Co-Managed IT SOlutions

CO-Managed IT in Puyallup & Tacoma

At Cybertools, we understand that no two businesses are the same, which is why our Managed IT solutions are never cookie-cutter. Instead, we offer tiered Complete Care Plans—CyberGuard, CyberShield, and CyberDefense—tailored to your business’s unique needs.

This plan provides you with the benefits of industry-leading cybersecurity and CIO technology services to enhance your current IT staff.

With the labor shortage raging, the sophistication of cyber-attacks escalating and IT professionals in short supply (and coming at a high cost) many CEOs and CFOs are turning to a different approach to IT services called co-managed IT.

Co-managed IT, also called Co-MIT, is a customized set of ongoing IT services, support and tools we offer to companies with IT departments to help “co-manage” all aspects of IT.

Not only does this save your organization money, but it also offers the following benefits:

  • You get access to the services of a highly skilled cybersecurity and IT bench on an “as-needed” basis without the cost of employing them full-time.
  • You have a ready-to-go support team already familiar with your environment to step in if your current IT person quits, goes on vacation, needs unforeseen extended time off OR in the event of a crisis (ransomware, systems down, etc.).
  • Your IT team gets access to professional tools and systems and support to make them far more productive for you.

Is co-managed about replacing our IT department?

Our intent with co-managed is not to replace your current IT leader’s job or your entire IT department. It is about filling in the gaps in your IT department and supercharging your IT team with the extra hands, tools and support they desperately need on a “fractional” basis so you don’t have to incur the overhead and costs.

Is co-managed just a series of IT projects or monitoring only?

While we can certainly assist in completing specific IT projects, co-managed is NOT a one-off project-based relationship in which an IT company limits its support to an “event” and then leaves your team behind to try to support IT.

It’s also NOT just monitoring your network for alarms and problems, which still leaves your IT department to scramble and fix the problems.

It IS a flexible partnership where we customize a set of ongoing services and software tools specific to the needs of your IT person or department that fills in the gaps, supports their specific needs and gives you far superior IT support and services at a much lower cost.

Why would someone choose co-managed IT over building their own internal IT department?

Here are the main reasons someone chooses co-managed I.T.

We don’t replace your IT staff; we make them BETTER by filling in the support gaps, giving them professional-grade tools and training, and assisting them where they need help. That means your office sees a significant reduction in IT issues, making everyone more productive.

Finding, hiring and retaining TOP talent is brutally difficult and expensive. With co-managed IT, you don’t have the cost, overhead, or difficulty staffing a large IT team. We don’t take vacations or sick leave. You won’t lose us to maternity leave or an illness, or because we have to relocate with our spouse or we’ve found a better job. You can flex the support you need as your company’s needs change.

These tools will enable them to prioritize and resolve your employees’ problems faster, improve communication and make your IT department FAR more effective and efficient. These are software tools your company could not reasonably afford on its own, but they are included with our co-managed IT program.

In the unexpected event that your IT leader could not perform their job, OR if a disaster were to strike, we could instantly step up to provide support and prevent the wheels from falling off.

No one IT person can know it all. Because you’re a co-managed IT client, your IT lead will have access to a deep bench of expertise to figure out the best solution to a problem, to get advice on a situation or error they’ve never encountered before and to help decide what technologies are most appropriate for you (without having to do the work of investigating them ALL).

We can assist your IT leader in implementing next-gen cybersecurity protections to prevent or significantly mitigate the damages of a ransomware attack or security breach. We can also assist in providing end-user awareness training and help you initiate controls to prevent employees from compromising the security and integrity of your network and data. Critical proactive maintenance will get done!

We’re a flexible workforce you can expand and contract as needed.